Data protection rules

Privacy Policy

Last updated: 6 August 2025

Welcome to EvelynLondon! This privacy policy describes how we collect, use, and protect your personal information when you visit our website (evelynlondon.co.uk) or make a purchase.

Collected Information

When you visit EvelynLondon, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also gather information about the individual pages or products you view, what websites or search terms referred you to EvelynLondon, and information about how you interact with our website. We refer to this as “Device Information”.

We collect device information using technologies such as:

  • Cookies
  • Log files
  • Web beacons (tags, pixels)

When you make a purchase through EvelynLondon, we collect order information, such as your name, billing address, shipping address, payment information, and contact details (like email address and phone number). This information is used to fulfill your order and communicate with you about your purchase.

Use of Information

We use the information we collect to:

  • Process and deliver your order
  • Communicate with you regarding your order and account
  • Screen orders for potential risk or fraud
  • Improve and optimize our website and customer experience
  • Provide you with targeted advertising or marketing communications (if you have opted in)

Marketing Emails and Newsletters

When you leave your email address in our subscription forms, popups, or checkout fields, you agree to receive marketing emails from EvelynLondon, including updates, promotions, and special offers. The legal basis for processing your email address for marketing purposes is your consent (Article 6(1)(a) UK GDPR / GDPR). You may withdraw your consent at any time by clicking the “unsubscribe” link in any email we send you or by contacting us directly at support@evelynlondon.co.uk. We will process your data for marketing purposes until you withdraw your consent or until it is no longer necessary for the purposes for which it was collected.

Sharing of Information

We share your personal information with third parties to help us provide and improve our services. For example:

  • Shopify – our e-commerce platform provider
  • Payment processors (e.g. Stripe, PayPal) – for payment and fraud prevention
  • Google Analytics – for website analytics and performance
  • Shipping partners – for delivering your order

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to protect our rights.

Your Rights

If you are a resident of the UK or the European Union, you have certain rights regarding your personal information, including the right to:

  • Access your personal data
  • Request correction or deletion of your personal data
  • Object to or restrict the processing of your data
  • Withdraw consent to marketing at any time

To exercise any of these rights, please contact us at support@evelynlondon.co.uk.

Data Retention

We will retain your order information for our records unless and until you ask us to delete this information. Please note we may need to keep certain information for legal, accounting, or compliance purposes.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will update the “Last Updated” date at the top of this page to notify you of significant changes.

Contact

If you have any questions or concerns about our privacy practices or this privacy policy, please contact us at:

Email: support@evelynlondon.co.uk
Address: REACHPOINT LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Thank you for choosing EvelynLondon. We are committed to protecting your privacy and ensuring a safe, secure, and enjoyable shopping experience.