General terms and conditions

These General Terms and Conditions apply to every offer made by EvelynLondon (a brand of REACHPOINT LTD) and to every agreement concluded at a distance between REACHPOINT LTD and consumers via evelynlondon.co.uk.

Table of Contents

  • Definitions
  • Identity of REACHPOINT LTD (trading as EvelynLondon)
  • Applicability
  • The Offer
  • The Agreement
  • Right of Withdrawal
  • Consumer Obligations During the Withdrawal Period
  • Exercising the Right of Withdrawal by the Consumer and Associated Costs
  • Obligations of REACHPOINT LTD in Case of Withdrawal
  • Exclusions from the Right of Withdrawal
  • Pricing
  • Fulfilment and Additional Warranty
  • Delivery and Performance
  • Ongoing Agreements: Duration, Termination, and Renewal
  • Payment
  • Complaint Handling
  • Disputes
  • Supplementary or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Supplementary Agreement: An agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance sales agreement, provided by REACHPOINT LTD or a third party based on an agreement between this third party and REACHPOINT LTD.
  • Withdrawal Period: The period during which the consumer can exercise their right of withdrawal.
  • Consumer: A natural person who does not act for purposes related to commercial, business, craft, or professional activities.
  • Day: Calendar day.
  • Digital Content: Data produced and delivered in digital form.
  • Ongoing Agreement: An agreement aimed at regular delivery of goods, services, and/or digital content over a specified period.
  • Durable Medium: Any means, including email, that enables the consumer or business to store information addressed personally to them in a way that allows for future consultation or use for a sufficient period for the purpose for which the information is intended, and that allows for unchanged reproduction of the stored information.
  • Right of Withdrawal: The consumer's option to withdraw from the distance sales agreement within the withdrawal period.
  • Distance Sales Agreement: An agreement between REACHPOINT LTD and the consumer concluded as part of an organized system for the distance sale of products, digital content, and/or services, where one or more techniques for remote communication are exclusively or partially used until the conclusion of the agreement.

Article 2 – Identity of REACHPOINT LTD (trading as EvelynLondon)

Company Name: REACHPOINT LTD (trading as EvelynLondon)
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Email Address: support@evelynlondon.co.uk
Company Number: 16609455
Website: evelynlondon.co.uk

Article 3 – Applicability

These general terms and conditions apply to any offer from REACHPOINT LTD (EvelynLondon) and any agreement entered into remotely between REACHPOINT LTD and consumers. Before entering into the distance sales agreement, the consumer will be presented with these general terms and conditions. If this is not reasonably possible, REACHPOINT LTD will inform the consumer before entering into the distance sales agreement about how the general terms and conditions can be consulted at REACHPOINT LTD and that they will be sent free of charge as soon as possible upon the consumer's request.

If the distance sales agreement is concluded electronically, contrary to the previous paragraph, the text of these general terms and conditions will be made available to the consumer electronically in such a way that the consumer can easily save them on a durable medium. If this is not reasonably possible, it will be indicated before entering into the distance sales agreement where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge upon the consumer's request.

Article 4 – The Offer

The offer includes a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to enable the consumer to make an informed assessment of the offer. If REACHPOINT LTD uses images, these are a true representation of the offered products, services, and/or digital content. Obvious errors or shortcomings in the offer are not binding on REACHPOINT LTD. Each offer contains the necessary information that allows the consumer to assess the rights and obligations associated with accepting the offer.

When a consumer leaves their email address in subscription forms, popups, or other fields provided for newsletter registration, they agree to receive marketing emails from EvelynLondon, including updates, promotions, and special offers, in accordance with our [Privacy Policy]. Consent can be withdrawn at any time via the “unsubscribe” link in any marketing email or by contacting us directly.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of the fourth paragraph, at the time the consumer accepts the offer and meets the corresponding conditions. If the consumer has accepted the offer electronically, REACHPOINT LTD confirms receipt of the acceptance electronically. Until REACHPOINT LTD has confirmed receipt of this acceptance, the consumer can revoke the agreement. REACHPOINT LTD takes appropriate technical and organizational measures to ensure electronic data transmission and provides a secure web environment. REACHPOINT LTD may, within legal limits, investigate whether the consumer can meet their payment obligations, as well as all facts and factors important for a responsible conclusion of the distance sales agreement. If REACHPOINT LTD has good reason not to conclude the agreement based on this investigation, it is entitled to refuse an order or request or to set special conditions for execution. REACHPOINT LTD will provide the consumer with the following information in writing or in such a way that the consumer can save the information on a durable medium at the latest upon delivery of the product, service, or digital content:

  • The business address of REACHPOINT LTD where the consumer can address complaints.
  • The conditions and manner in which the consumer can exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
  • Information on warranties and existing after-sales service.
  • The data contained in Article 4, paragraph 3 of these terms unless REACHPOINT LTD has already provided this information to the consumer before the execution of the agreement.
  • The requirements for termination of the agreement if the agreement has a duration of more than one year or is entered into for an indefinite period.

Article 6 – Right of Withdrawal for Product Purchases

The consumer can withdraw from an agreement for the purchase of a product within a reflection period of at least 30 days without giving a reason. REACHPOINT LTD may ask the consumer for the reason for withdrawal but is not obligated to do so. The reflection period specified in the offer begins the day after the consumer or a representative designated and notified by the consumer receives the product. If REACHPOINT LTD has not provided the consumer with the legally required information about the right of withdrawal, the reflection period is twelve months.

Article 7 – Consumer Obligations During the Withdrawal Period

During the withdrawal period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they must return the product with all accessories, if reasonably possible, and in its original condition and packaging to REACHPOINT LTD, as instructed in Article 8.

Article 8 – Exercising the Right of Withdrawal by the Consumer and Associated Costs

To exercise the right of withdrawal, the consumer must inform REACHPOINT LTD of their decision by means of an unequivocal statement (e.g., in writing by post, or email). The consumer may use the model withdrawal form provided by REACHPOINT LTD, but is not obliged to do so. To meet the withdrawal period, the consumer must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

If the consumer withdraws from the agreement, the consumer bears the costs of returning the goods unless REACHPOINT LTD has agreed to bear these costs.

Article 9 – Obligations of REACHPOINT LTD in Case of Withdrawal

If REACHPOINT LTD receives the consumer's withdrawal notice, REACHPOINT LTD will send the consumer a confirmation of receipt without delay. REACHPOINT LTD will reimburse all payments received from the consumer, including any delivery costs, without undue delay and in any case no later than 14 days from the day REACHPOINT LTD receives the product or proof of return. REACHPOINT LTD will reimburse using the same payment method the consumer used unless the consumer has explicitly agreed otherwise. The consumer will not incur any costs for such reimbursement.

Article 10 – Exclusions from the Right of Withdrawal

REACHPOINT LTD excludes the right of withdrawal for the following products and services:

  • Products that are custom-made or have been modified specifically for the consumer.
  • Sealed products that are not suitable for return for reasons of health protection or hygiene, and whose seal has been broken after delivery.
  • Products that, after delivery, are inseparably mixed with other products.
  • Sealed audio, video recordings, and computer software whose seal has been broken after delivery.

Article 11 – Pricing

All prices stated in the offer are final. VAT does not apply.

The prices of the products and services are not subject to price changes during the validity period stated in the offer, except for changes in VAT rates if/when REACHPOINT LTD becomes VAT registered.

Article 12 – Fulfilment and Additional Warranty

REACHPOINT LTD ensures that the products and services meet the requirements of the agreement, the specifications stated in the offer, and the reasonable expectations of the consumer. REACHPOINT LTD provides an additional warranty only if this has been explicitly agreed upon.

Article 13 – Delivery and Performance

REACHPOINT LTD will take the greatest possible care when receiving and implementing orders for products. The place of delivery is the address that the consumer has made known to REACHPOINT LTD. Delivery times indicated by REACHPOINT LTD are indicative and do not constitute a deadline. If the consumer has not received the products within the delivery time, they must inform REACHPOINT LTD. REACHPOINT LTD will then aim to deliver the product as soon as possible.

Article 14 – Ongoing Agreements: Duration, Termination, and Renewal

If an agreement has a duration of more than one year, the consumer can terminate it at any time, with due observance of a notice period of up to one month. The agreement will be automatically renewed for the same period unless the consumer terminates it in accordance with the terms set out in this article.

Article 15 – Payment

The consumer must pay the amount owed to REACHPOINT LTD within the period stated in the offer. Payment can be made through the payment methods specified in the offer. If the consumer fails to pay on time, they are in default by operation of law. REACHPOINT LTD will inform the consumer of this in writing and will give the consumer a period of at least 14 days to fulfill their payment obligations before proceeding with further actions.

Article 16 – Complaint Handling

Complaints about the execution of the agreement must be submitted to REACHPOINT LTD within a reasonable time after the consumer has discovered the defects. The complaint must contain a detailed description of the defect, enabling REACHPOINT LTD to respond adequately. REACHPOINT LTD will respond to the complaint within a reasonable period, no later than 14 days after receipt. If the complaint cannot be resolved in mutual agreement, a dispute will arise that is subject to the dispute resolution provisions in Article 17.

Article 17 – Disputes

Agreements between REACHPOINT LTD and the consumer to which these general terms and conditions apply are exclusively governed by the law of the United Kingdom. Any disputes arising from these agreements will be submitted to the competent court in the United Kingdom. If the consumer has a dispute with REACHPOINT LTD and is a consumer in the European Union, they may also file a complaint through the Online Dispute Resolution (ODR) platform provided by the European Commission.

Article 18 – Supplementary or Deviating Provisions

Supplementary or deviating provisions from these general terms and conditions may not disadvantage the consumer and must be documented in writing or in such a way that the consumer can store them on a durable medium.