Ordering and delivery
Ordering and Delivery: Simple, Fast, and Hassle-Free
At EvelynLondon, we’ve made your shopping experience as smooth as possible. Once you find the product you love, simply select your preferred colour and/or size, and click “Add to Cart.” You can continue shopping or go to your cart at any time by clicking the cart icon at the top right. Please note: Adding items to your cart does not reserve them.
When you’re ready to complete your order, click the cart icon and review your EvelynLondon items. Adjust quantities as needed, then click “Proceed to Checkout.” Enter your delivery and payment details on a single page for your convenience.
Important: Once your order is placed, it cannot be changed. Orders are processed immediately to ensure fast delivery.
Shipping – Always Free with Tracking
At EvelynLondon, we offer free shipping on all orders.* All items are sent with tracking so you can follow your order status. You will receive a tracking link by email as soon as your order is dispatched. Please allow some time for your tracking to update after shipping.
Delivery Times
We strive to process all weekday orders placed before 3:00 PM on the same day.
Most items are shipped directly from our suppliers, with an average delivery time of 5–15 business days.
Please note that delivery times may vary depending on the destination and external factors such as high seasonal demand (e.g. holidays), customs clearance, or courier delays. While the majority of parcels arrive within the estimated timeframe, in rare cases delivery can take up to 20–25 business days.
Customer Service – Here for You
Your satisfaction is our top priority. For any questions about your order, please check our FAQ page. If you can’t find the answer, just contact us at support@evelynlondon.co.uk. We’re here to help and make your shopping experience as smooth as possible.
Undeliverable or Refused Deliveries
If your parcel is not accepted or is not collected from the post office, it will be automatically returned to the sender. In this case, we reserve the right to deduct £15 from your refund to cover return shipping and handling.
*Note: The cost of returning your items is at your own expense.